Privacy Policy

This Privacy Policy explains how Kolkata Journeys processes personal data in connection with its website, inquiries, bookings, and guided culinary and market tour services in Kolkata. It describes the categories of data we collect, the purposes for which we use it, the circumstances in which we share it, and the choices and rights available to individuals.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, manage booking requests, confirm dates and group details, collect dietary or route preferences, process payments, coordinate tour logistics, provide meeting point information, and deliver the guided experience. We also use data to maintain records, improve website performance, handle support requests, prevent misuse, and comply with legal, tax, and accounting obligations.

Processing is limited to operational needs, customer communication, and compliance.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other service providers that help us operate the website and manage bookings. Where a tour requires coordination with a venue or tasting stop, we may share limited booking details needed to confirm availability or arrange the experience. These parties are expected to use the information only for the services they provide to us.

Service providers receive only the information needed to perform their assigned functions.

03 · Legal basis

Legal Disclosures

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate fraud or security issues, or enforce our terms and booking conditions. We may also share information where disclosure is needed to support payment processing, accounting, or dispute handling.

Disclosure may be required where law, regulation, or a valid order applies.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances. Where we rely on your consent, you may withdraw it for future processing, without affecting prior lawful processing.

Available rights depend on the nature of the data and the applicable law.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for details needed to verify your identity and to locate the relevant records. If we cannot fully comply, we will explain the reason where permitted by law.

Requests are reviewed against identity and legal requirements before action is taken.

Data Retention

We retain personal data for the period needed to manage inquiries, confirm bookings, deliver tours, handle payments, resolve disputes, and meet accounting, tax, or other legal obligations. When data is no longer required, we delete it or anonymize it where practical. Some records may be kept longer if needed to establish, exercise, or defend legal claims.

We keep information only for as long as needed for the stated purposes and legal recordkeeping.

Policy Updates

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we may provide additional notice through the site or by direct communication where appropriate.

We review this policy when our practices or legal obligations change.

Data We Collect

We may collect identification details, contact information, booking and payment records, dietary or preference information you choose to provide, communication content, and limited technical data such as device or browser information. Where relevant to a private culinary route or market walk, we may also process group size, requested dates, meeting point details, and route-related preferences needed to arrange the experience.

The data we collect depends on booking, inquiry, and tour participation activities.

Sources of Data

We receive data from website forms, email, phone calls, and other direct communications. We also generate certain records through booking administration, payment processing, customer support, and website use, such as transaction logs, service notes, and basic technical records. If a booking is made for a small group, the person coordinating the booking may provide information about other participants.

Most information comes directly from the person making the inquiry or booking.

Types of Cookies

We may use essential cookies to support site security, page navigation, and form handling. We may also use functional cookies to remember basic preferences and session cookies to maintain continuity during a visit. If analytics cookies are used, they are intended to help us understand general site performance and improve usability, not to identify you for unrelated purposes.

Cookie use is limited to operational and basic analytical purposes.

Cookie Controls

You can usually control cookies through your browser settings and, where available, any cookie notice or preference tool on the site. Blocking some cookies may affect basic site functions, form submission, or booking-related features. We do not rely on cookies to collect sensitive booking details, but technical cookies may still be necessary for secure operation.

Browser settings may be used to limit or remove cookies, subject to site functionality.